Customer Service

Is customer service dead or is it just on life support?I ask this question as both a consumer and a business owner because as the economy becomes more challenging, customer service becomes even more important! Voluminous studies have been done that highlight the fact that keeping a current customer is easier and less expensive than attracting a new customer. One of the hallmarks of retaining customers-great customer service!So why do we have so many companies or businesses that are so bad at customer service? I think one reason is that we have become accustomed to settling for less than we deserve. As a society we have accepted the “buy it all in one place for the cheapest price” pitch. I think this leads to poor customer service. If you are always looking for the cheapest price, you typically will find the cheapest service to go along with that price.If you want to have a great customer service experience, work with a custom clothier. The Tom James Company specializes in custom clothing for men and women plus they do an exceptional job at customer service. My personal clothier, Randy Womack, could write a book on customer service. Tom James trains their employees very well, but Randy takes it to a new level of service.Do you pay more for this service? Of course you do, but it is worth the price. Too busy to go shopping or just want to make the right impression, this is the BEST option!If you would like an introduction to Randy, just let me know!John

Comments

  1. Thank you Kim, you are correct, it should be at the forefront. I am happy to say, as a satisfied client of yours; it is at the forefront of your business dealings and it will serve you will for many years.John

  2. John, Thank you! I could not agree more! It is absolutely appalling the level at which some "customer service" employees operate. Getting customer service right should be forefront in every business. And sadly, it is not. Kim

  3. Thank you Kim, you are correct, it should be at the forefront. I am happy to say, as a satisfied client of yours; it is at the forefront of your business dealings and it will serve you will for many years.John

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