I believe that for the most part, we all expect the good in others. Whether we meet someone in real life (IRL) or in a virtual environment; we expect them to be honest, forthright and professional. We expect these actions without thinking about them; it’s just what we expect. We expect trust, doing the right thing and not hurting the other person.

Unfortunately this is not always the case with our relationships. People hurt us, take advantage of us, do hurtful things; it is a sad fact of life, that in some ways, is becoming more common place.

IRL when someone treats us this way, we have choices: confront the person, turn and walk away, or do nothing but maybe distance ourselves from that person. What have you done in these situations?

Today, more business and personal relationships start online or in a virtual environment. I believe the same rules and thought processes take place with these relationships: we expect the best out of those we meet online. We believe what we are told, we develop a friendship, a relationship or seek out opportunities to work with these individuals. At times though, these relationships are revealed to be less than wholesome, meaning the other person has mislead us, lied to us, or they have been using our expertise and business relationships for their own gain. We must ask ourselves the same question though; how do we handle it? Do we confront the person online? Do we call them out? What have you done or what would you do?

I know friends that have been hurt through virtual relationships. This is as unfortunate as being hurt IRL because it is life. True these relationships are virtual in as much as we do not see these people face-to-face, but we are humans being hurt by other humans. How do we correct this? How do we deal with it when others treat us this way?  My thoughts:  call them out.  What do you say?

The virtual environment, Twitter, Facebook, LinkedIn, etc. is a little like the Wild West. While you will find plenty of material written about the right and wrong way to conduct yourself; there are no rules. People are free to do what they want. Is this good or is this bad?  How can you make a pinky promise in a virtual relationship?

I believe in people and trust others until they give me a reason not to. I am far from perfect and have made my own mistakes in relationships, friendships and in business. However, I do believe most people we meet, IRL or online are honest and trustworthy.

What do you think?

I believe as humans, it is our natural inclination to say yes, to want to help others. I also believe that we can overwhelm ourselves or overload our schedules by saying yes too often.

My personalty is the type that is driven to succeed, but at the same time has a hard time saying no to people. Why?  I want to help others, I see it as a challenge and to a certain extent because I don’t want to disappoint others.

Like most professionals, I receive requests for help or assistance in certain areas; things that I may have more knowledge of , and typically I will try to help when appropriate.  But this does not mean that every request that can be or should be honored nor does it mean that the assistance should be free.

As a consultant in marketing, social media and business development, my time is what I have to charge for.  I do not sell a product like a widget, I sell my knowledge and my time.  This does not mean that I won’t enjoy a cup of coffee with you or lunch and won’t discuss business.  It does mean that once the discussion is about my areas of consultation, we will discuss rates.

It is also okay to say no to requests for recommendations. Do you use LinkedIn?  If not, cruise on over and sign up; build your network and connections sensibly and ask for recommendations from former co-workers, colleagues and friends.  A word of caution; if you have not talked to someone or had any communications or connections with them recently, it’s not a good idea to ask for a recommendation.  This recently happened to me; the person that asked for the recommendation is a fine person, but they have not spoken to me in years.  I have no recent basis of how to recommend this person.

I think it’s okay to say no. What do you think and how do you politely say no?

One of the reasons I love visiting Walt Disney World is to see the looks on children’s faces when they see everything before them!  Cinderella’s Castle, Mickey Mouse, thrill rides and their favorite characters right before their eyes!  The eyes wide open, jaw dropped look is priceless!  This is how children approach most days, with wonder, amazement and excited to see what will happen!

My question to you is this: How Do You See The World?  Think about it; each and every day we are given has this same amazement and wonder to us as adults….if we only adjust our thinking to see what is before us.  Amazing friends, new connections, opportunities to help others; these are just basic examples of what is in  front of us each day! Business opportunities are in front of us at every step, every single day; but only if we open our eyes to see what is in front of us!

How Do You See The World?

Unfortunately, as adults too many of us see the world and each day as a chore….we must get up, we must go to work, we must meet quota, we must do this and do that!  Wake up!  Each day is a gift given to you and you are NOT guaranteed tomorrow!  Greet each day as a child does entering Walt Disney World:  ready to see it all, do it all and experience it all!

How Do You See The World?

What would you attempt if you knew you could not fail?
-Robert Schuller

I love this quote by Robert Schuller.  What would each of us attempt if we knew we could not fail?  My guess is, we would attempt a lot more than we do now. I believe we can get too wrapped up in the planning and pursuit of  perfection instead of taking chances.  Building and supporting our community is vitally important.  Having a strategy or plan for your business, for marketing and social media is important.  Taking chances are equally important.

So what chances could you be taking right now?  Dive in and try something. Reach out and help a friend; contact someone that you haven’t spoken to lately due to a disagreement.  Try something new.  Take a chance….today!

What chance will you take?

A wise man once said, ” If you stay in the shower for a long time on Monday because you don’t look forward to going to work…. find a new job.”  I am paraphrasing a little with that statement, but to the best of my memory, I first heard that listening to a Zig Ziglar motivational tape!  The thing about that statement is….it is true!

We are blessed with a limited number of days on this planet, and if you spend that much time wishing you were somewhere else, then you need to take whatever steps necessary to make it happen.  Go back to school, learn online, ask the experts, listen to how others are doing what it is that you want to do; do whatever it takes to make this happen. Start networking, start connecting and finding the resources it takes to help you do this.

Employers, you have a responsibility here too!  Talk to your employees and really LISTEN to what they are saying!  Employers say  their greatest assets are their employees; start listening to what they have to tell you.  They may have knowledge that can improve your business and their work!

Embrace Monday’s and another week full of opportunities, or change what is going on in your life so that you can!

While talking with friends on Twitter this morning; a thought came to my mind:  How do we, as individual Twitter users, retweet?  At it’s core, the retweet (or “RT” for short) allows Twitter users to share the best links, tweets, and conversations they find helpful or useful.

Do more Twitter users RT for the sake of the RT or are they truly wanting to share information.  I ask these questions because I keep seeing people RT greetings from others and tweets that, in my opinion, doesn’t warrant a RT.  I know there is no official right or wrong way to use Twitter, but I wonder sometimes if we get wrapped up in the “noise” and RT instead of sharing useful information or original thoughts.

Just some thoughts running through my mind today.  What are your thoughts?

If you know me at all, you know that I am a full supporter of the Apple brand and owner of multiple products bearing their logo. Why?  It just works.  I purchased the original iPhone the day it was released and anxiously awaited the release of the iPhone 4. Due to my original 2g phone dying Memorial Day weekend, I was unable to pre-order the new phone; resigning myself to waiting in line on June 29th; the day AT&T had phones available for retail purchase.

Showing up at my local store around 7:00 am, I was greeted by a line of other iPhone enthusiasts…stretching around the side and back of the store. As the store opened and the line slowly crept forward, we were greeted and kept up to date on what to expect by Tom, an AT&T store employee.  Tom supplied answers to our questions as well as water for the mostly patient, soon to be iPhone 4 owners.  He even managed to provide one customer with a bagel because she was so hungry.  Tom told everyone he was not a usual staff member at this store, he was just a floater; someone that worked where needed.  This man could write a book on customer service.  If someone had a specific question; he asked their name; went inside to find the answer, if he did not know it himself; and then would return with the information.  It was a pleasure to watch someone excel at customer service.  The entire staff at the AT&T store performed very well during a busy and challenging day.

The AT&T and Apple experience was an example of customer service done the right way.  What follows is an unfortunate example of the exact opposite; customer service done the wrong way.

In addition to my consulting business, I work as Marketing Director for Consolidated Construction Services.  In this roll, I work to educate the public on what Consolidated does as well as manage all marketing efforts including their online presence.  One of my goals is to make sure that Consolidated is getting the best return on the money they spend on marketing efforts; including their website.

To that regard, we made the decision to move hosting of their website to a new company.  I know the owner of the hosting company and have a deep comfort level with their abilities and organization.  If you wish to check them out, need hosting or design services contact them: Next Generation Designs.

I notified the former hosting company during a phone call on June 29th; due to several reasons, we had not made the decision on moving the hosting until the end of June. Our hosting was up for renewal on July 1st and I committed to Bill Norton, the owner of The LakeNet and ComNet Web Solutions that, due to the late notice, we would pay for an additional thirty to sixty days of hosting and that this could serve as our notice of not renewing our contract.  That did not go over well with Mr. Norton; he stated that we had to pay for another year of hosting…..although we were moving our site and email to a new hosting company!  Within fifteen minutes of our phone call, he suspended our website and email accounts; ignored our phone calls and was completely unresponsive….although we still had time left on our hosting contract!!  After  a couple of hours, he restored the site and email account access so that Next Generation Designs could move it to their servers.  He then fired off an illiterate email to me and blind copied the owner of Consolidated on the email.  The owner’s response?  “I want the entire world to know how unprofessional he is.”

I have not included links to Mr. Norton’s company on purpose because I am not going to promote this person or this type of behavior.  Maybe he was upset because we didn’t purchase the $18,000 blog and advertising package he pitched to us. You read that correctly….an $18,000 package.

Customer service is not hard; if a company the size of AT&T can provide exceptional service with the launch of the largest product in Apple’s history, a local hosting company could at least strive to provide decent service.

That is what I say; what say you?

It amazes me how connections can turn into incredible partnerships, friendships and opportunities to promote one another, even when its unexpected.

If you follow me on Twitter, thank you;  if its been a while since we spoke, drop me an @ reply or a DM, I would love to hear from you.   Followers on Twitter know that each morning, the #PositivePosse gets things going on the East Coast early, normally 5:00 or 5:30 am.  We are a group of friends that support each other and try to keep the positive energy flowing through our conversations on Twitter.

One participant in the #PositivePosse is my friend Vincent Hunt; (@VincentHuntCo) the Captain of our group.

Vincent is the owner of the Vincent Hunt Co.; their main goal, making cool things happen. Essentially his specialization is Design and as he puts it, Design Thinking.

Vincent sent me a DM yesterday asking me for my email address because he had ” a fresh baked idea from his design kitchen” for me.  Just knowing the caliber of this man, I was very excited! After sending my email address, I received a series of emails back with several Fresh Baked Ideas; many of which you will see in this space in the coming days.  I was blown away.  If you want a preview, check out my Twitter profile page @JohnLusher.

Vincent is amazing; with incredible talent and creativity.  Do you need fresh ideas for your brand or business?  Do you need to rebrand?  If the answer is yes, I encourage you to talk to Vincent.

Thank you Captain; we have many more things to work on.  You are amazing!

I believe that most of us have confidence and faith in our own abilities.  We believe that we can accomplish quite a bit on our own, and traditionally, we don’t like to ask for help.  In life, in the business world; we need to get past this outdated way of thinking and build an alliance.

More simply stated, we cannot do it alone.  It takes the help and support of others to reach our goals in business, in life, in everything we strive to accomplish.  I admit that I need help and thankfully I am part of an incredible Alliance.

In 2009, I was blessed to be asked to be part of an Alliance.  Or as we affectionately refer to it, our “Secret Alliance.”  The inside joke is, it is not so secret!

My invitation to join the Alliance was given by Rochelle Veturis (@RochelleVeturis).  Rochelle is a PR professional, part of the The OC Triumvirate and an incredible person.  Her goal with creating this Alliance was to provide an opportunity for professionals to support one another, ReTweet information on Twitter and to serve as a sounding board for ideas and opportunities.

One of the funniest members of our Alliance is Paul Tran (@PaulTTran).  This man’s sense of humor is something to experience! An entrepreneur, an investment professional, and a restauranteur, Paul is fueled by energy drinks and a drive to succeed.  I dare you to try to work harder than Paul. His experiences and outlook on life is amazing. I am blessed to call him a brother.

Look up the word dynamo in the dictionary and you will find a picture of Gina (@GinaParris). She is a speaker, coach motivational maven, wife, mother and a friend.  If you want good, practical advice, along with a laugh or two, check out the videos on her site: GinaParris.com. The positive energy that Gina exudes simply amazes me!

Instigator of awesomeness.  How do you follow up that statement? Danielle Miller’s (@daniellemmiller) sense of purpose is laser focused on her goals.  As a former teacher, she is using her experience to coach others as to how to reach their goals in business and in life. As Danielle states it, “Create the Life  You Crave….With A Dash of Sizzle and Spice.”  That is what Danielle does; help you create the life you crave.

Let’s clear this up at the outset, this man’s name is J.  That is it, not Jay, not an initial, just J.  (@J__Steele) on Twitter and yes, it is two underscores.  J is the type person that I strive to be; the owner of a heart larger than all outdoors. He is a builder and remodeler, father and husband and all around great guy.  Everyone needs a J on their team; I am glad he is on mine!

Ted Nguyen is the latest member of our Alliance (@TedNguyen).  He describes himself as a social media advocate, avid life-learner and d0-gooder.  I describe Ted as a human dynamo.  Spend some time reading his blog and getting to know Ted; it will be a life lesson in appreciating what we all have and the life experiences that make us who we are today.

I encourage you to follow and engage these individuals if it makes sense for you.  More importantly, I strongly encourage you to build your own Alliance.  You cannot do it alone.

Thank you Ted, Paul, J, Danielle, Gina and Rochelle for your incredible support, insight and love.  You push me to be a better person, businessman, Alliance member and friend.