Archives for March 2009

Real Life Examples of Virtual Requests

This is the last of our series from Suzie with Ace Concierge; providing an in depth look at what a Virtual Assistant can do for you. Please read and pass along!Here are some real life examples of virtual requests:1. A client needs a hotel conference room for a seminar and telephones a VA to do some research. The VA contacts several hotels in the area to find availability of the date, size, and specifics of the seminar. The VA obtains written quotes from the hotels that can accommodate the request. The VA reviews each quote for completeness and reports the findings to the client.2. A client travels frequently and needs a VA to coordinate air travel, car rental and hotel reservations3. A client needs to confirm sales appointments made for the week. The list is faxed to a VA. The VA calls the appointments and notes who is confirmed and who must be rescheduled. The list is faxed back to the client.4. A client is preparing a report and needs the draft copy to be formatted. The client sends the document via email attachment to a VA. The VA edits and formats the document and returns the finished report via email attachment.5. A client is going on vacation and doesn’t want to miss important email messages. The VA downloads all email and notifies individuals the client is out of the office. The VA contacts the client with urgent messages.6. A client records an online audio interview requiring transcription. The VA downloads the audio file, transcribes it, and sends it back via email.7. A client has prepared a manual that needs to be edited. A VA can type, format, proofread, edit, spell check and grammar check documents.8. A client receives a daily listserve email containing pertinent details to create a database for mailings. Client forwards emails to VA who harvests the names, emails and other contact information to be input into a spreadsheet. The information is saved and then merged for a hard copy mailing.9. A client would like to automate some of their social media sites. The VA is provided with the login data and creates an automated platform, enabling the client to focus on the more personal aspect of the tool.10. A client has an upcoming meeting and needs to create a PowerPoint presentation. The VA receives the details of the slide deck, searches the information on the web, and emails back the completed project.Think about how much time these clients saved by outsourcing these activities. Consider what they were able to achieve while


their VA was managing each of these tasks. Even if it is just an hour or two of time, that may be the most valuable time you have-you could close a million dollar deal, appease a dissatisfied client, enhance customer loyalty, show gratitude to your other hard working staff members; hence working ON your organization and its vital mechanics. Virtual assistance is a cost effective method for achieving your administrative activity. Once you learn the art of delegation, you will continually look for tasks to outsource to your valued Virtual Assistant. It is powerful.Susan PoirierAce Concierge, LLCEnhancing YOUR life, one task at a

Creative Use of Hashtags

Hashtags, hashtags, everywhere I look on Twitter I see hashtags! First and foremost, what is a hashtag and why should I care?As we know, Twitter is a great site to find and connect with people that share the same interests, business desires and hobbies as you have. Unfortunately as your followers continue to grow, it can become difficult to stay in contact with them all and to make sure the proper information gets to the right people.Enter Hashtags. A hashtag is a symbol – # – followed by a name that can be used to broadcast to a specific group of people. For example, there’s a group for #googlenews, #love and even #kmart. If you are a regular Twitter follower, you are familiar with #tweepletuesday, #followfriday and even #sexysaturday. If you are having a large event, you can use hashtags to keep all attendees up to date on what is happening at the event; this can be especially useful for people that cannot attend the event.To see which groups have already been created, visit – the official site that creates, organizes and displays these groups. Use the search box in the upper right corner to see if your group name is already available. If it isn’t, you can create it simply by tweeting and including the hashtag (#) within your post. If you follow me on Twitter, @johnlusher you will notice that some of my friends and followers have fun with me and hashtags. Examples: #lush – referring to my nickname; #abusejohnlusherweek – one night when some of my followers were ganging up on me and my personal favorite #johnlusherisareallygreatguy. I created that one myself :-)There is also a hashtag wiki – providing a user-editable encyclopedia for hashtags found on Twitter is the brief explanation, but for a more thorough information by Mari Smith, THE Relationship Marketing Specialist and Facebook Business Coach, check out this video.So there it is, a brief explanation of #hashtags and what they can be used for on Twitter. Let me know how you have creatively used #hashtags on Twitter!Coming soon: Twitter Do’s & Don’ts, an update to a previous post, Ten Things Not To Do on Twitter.

Steps to Effective Delegation – A Better Use of Your Time

This is the third part of our series from Suzie with Ace Concierge; providing an in depth look at what a Virtual Assistant can do for you. Please read and pass along!

Steps to Effective Delegation

1.    Know what you want or can delegate2.    Clearly express your objectives3.    Set expectations4.    Have confidence in the “delegatees” abilities5.    Communicate and follow upWouldn’t you rather spend your valuable time on revenue generating activities, while we manage your other business details?Think about what is on your desk at this very moment.  Go ahead, look at it. What do you see?  What are you working on right now that is preventing you from speaking with clients, keeping you from your personal life, or otherwise taking up your valuable time?Is there any paperwork, blogging, letters or correspondence, internet research, editing, or other administrative work that you have on your desk, but you would rather spend time making money?  The service solutions a Virtual Assistant will provide are innumerable, only limited by your imagination.

A Better Use of Your Time

When you are looking at the list below, think about how much time you have spent on any of these activities. Did they generate income for you?  Probably not.  What would have been a better use of your time?

  • Appointment scheduling
  • Blogging
  • Bookkeeping
  • Business correspondence
  • Calendar management
  • Creation of office forms
  • Database management
  • Dinner reservations
  • Electronic newsletters
  • Email reminders
  • Gift purchases
  • Internet research
  • Mailings
  • Order supplies
  • PowerPoint Presentations
  • Project coordination
  • Select and manage event vendors
  • Travel arrangements
  • VIP greet service
  • Website updates

It is not just merely what tasks or projects your Virtual Assistant manages for you; it is about what you stand to gain. You have a dynamic partnership with a professional who is fully vested in your success and interests.  We are working with you to facilitate all of the finer details of your project management and oversee each task to completion, enabling you to focus ON your business, rather than IN it.Susan PoirierAce Concierge, LLCEnhancing YOUR life, one task at a back for the final part of our series: Examples of Virtual Requests.

What Has Twitter Done For You?

Do you ever wonder; why am I spending so much time on Twitter? I am sure that thought has crossed your mind from time to time. Especially if you click over to Tweetwasters, a just for fun site that will show you how much time you have spent on Twitter!You may also want to check out your Twitter Grade by visiting This site ranks your Twitter Grade on a percentage scale; as of this posting, I am sitting at 99.6%; and yes, my goal is to reach 100%!I have put together a Top 10 List of Things Twitter has done for me and for others. Some of these are my personal experience, others are from friends that responded to my request for their thoughts on the subject. I encourage you to comment on the list and provide me with feedback on what its done for you!1. Expanded my personal and professional network of friends and colleagues; some of these relationships will last a lifetime.2. Permitted me to effectively grow my business, which in turn has afforded me the opportunity to provide services I hadn’t previously thought of.3. Taught me the true value of being able to pay it forward.4. As someone that wants to know the latest, Twitter has provided me with breaking news! One such source is Breaking News On.5. It provides me with an outlet for my desire to be more social. There are only so many Chamber events you can attend!6. Answers to questions, business problems and ideas. Your Twitter followers are a wealth of information.7. An infinite social experiment that we can all participate in and be an active part of, whether we are at home, the office, or on the road. No Tweeting while driving!8. Connect with people all over the world. I communicate daily with followers in the United States, Australia, Sweden, Germany, Scotland, United Kingdom, Canada, South America, and many other countries.9. Provide feedback and information to my followers. On a daily basis, followers ask me for feedback on websites, blogs, etc.10. A tool to market your business, blog or website. When we posted How To Partner With A Virtual Assistant recently, in the course of two hours, based only on Twittering that a new post was now up, we drove over 500 hits to the site – in two hours – only promoting it on Twitter.What Has Twitter Done For You?

How To Partner With A Virtual Assistant

This is the second part of our series from Suzie with Ace Concierge; providing an in depth look at what a Virtual Assistant can do for you. Please read and pass along!Delegating or outsourcing has been around for ages. It is not a new concept and in today’s economic climate, delegating helps to increase your bottom-line.Just what are the benefits of outsourcing to a Virtual Assistant?1. You pay only for “Time on Task” or by project2. Helps you stay on track and on schedule3. Handles your seasonal or periodic projects4. No need to buy additional computer equipment or fax machine5. No computer training needed6. No additional monies for workman’s comp or health insurance7. Convenient when your current staff gets overloaded8. No extra office space is required9. No need to buy an extra desk, chair, phone or suppliesYou know that as an entrepreneur, your success depends upon your capability to commit your time to what you do best, applying the concept of leverage – getting more done with less time, effort, and resources. Entrepreneurs and small business owners alike characteristically have a difficult time delegating to others. We are all control freaks, compulsively detail oriented and so emotionally invested into what we are trying to accomplish, that we do not permit others to assist us with some of the work.Ultimately, we have no choice. No one person can do everything, all of the time because inevitably, we may become lost in minute details, overwhelmed by the large scope of tasks, or continually face interruptions, diverting our efforts and interests on the task at hand.Delegating is critical to business enterprise success and personal balance.Delegating is a high payoff activity, increasing productivity for yourself, your company, and those around you. It is a useful, beneficial skill, whether in your personal or professional life. Delegation is a tool that creates more time, enhanced task focus, and reduces your stress load.With proper planning and communication, delegation is instrumental towards efficiency and victorious project implementation. To increase your productivity, you should delegate activity.Susan PoirierAce Concierge, LLCEnhancing YOUR life, one task at a back for next week’s post, Steps to Effective Delegation.

What Is A Virtual Assistant?

My main goal with this business and blog is to provide you with the latest digital and social media tools to expand your business and community. Another goal is to bring you valuable information on services and options that can help you devote more time to your business, community and family. One of the best methods to accomplishing this: using a Virtual Assistant (VA). Over the next few weeks, I plan to bring you, thanks to my good friend Suzie from Ace Concierge, an in depth look at what a Virtual Assistant can do for you. Please read and pass along!


The phone is ringing, there are 3 proposals to be written, 75 emails requiring immediate attention, your best client hasn’t received his shipment, you need to reschedule a few appointments, and your spouse’s birthday is in two weeks. Sighing, you continue to add these new Monday morning additions to your already extensive To Do list. Frantically, you suddenly remember that you have a crucial business meeting with a potential client at Chez MustDo at noon, but if you can’t manage to tackle some of these urgent details, you realize you might have to forgo your luncheon appointment. This is your last and final opportunity with impress Mr. Maxell B. Wig.As the angst sets in, you have an Ah Ha! moment. You remembered a conversation you had with a virtual assistant. Rummaging through your desktop, papers are flying everywhere, you find it!! There she is! Your savior!!By definition, Virtual Assistants (VAs) are independent entrepreneurs providing a variety of professional administrative, concierge-type services, and technical support to clients. VAs use the most advanced means of communication, efficient time saving office applications, and web-based platforms to effectively deliver the end results, regardless of geographical location.Virtual Assistants are valuable assets to any organization or individual needing that extra pair of hands, eyes, AND ears. We are here to fully support your back office operations and help you to manage your personal tasks/To Do lists. With only 24 hours in a day, and the barrage of daily challenges and demands that are thrown in our laps, it is no wonder that the majority of us are highly stressed and needing assistance. Partnering with a VA is a sure win-win situation. You will not only save time, but you will reduce your stress levels, increase your productivity, enhance your time management, and find the time to focus ON your business rather than in it.Susan PoirierAce Concierge, LLCEnhancing YOUR life, one task at a back for next week’s post, How To Use A Virtual Assistant