Archives for December 2009

Customer Service The Right Way – The Muse Coffee Co.

I admit it, I am a coffee lover.  Due to this long-term relationship with the coffee bean, I frequent coffee shops in my travels to see how they operate and, how they brew their coffee and how they treat customers.

In the Wyndhurst shopping district in Lynchburg, VA, there is a shop called The Muse Coffee Company. They offer in house roasting and the belief that the cup of coffee should be how the customer likes it, not how they intend to brew it.  This philosophy easily sets them apart from their big name competition.  However, this post is my way of spotlighting their customer service; all driven by Brian Wynn, the owner.I recently visited The Muse for an afternoon cup of coffee before my next meeting.  It had been a few months since my last visit, but I expected to see Brian on my visit; what I didn’t expect was that he would remember me…by name!  I was amazed when Brian came by my table and called me by name; especially since it had been at least three month since my last visit and he sees hundreds of people daily!In addition to Brian’s ability to recall my name; I observed that his entire staff is focused on customer service.  From pleasantly greeting customers, many of them by name, to coming around to the tables asking if they needed a refill, the focus is entirely on customer service.Kudos to Brian and the staff at The Muse Coffee Company.  If you live locally, stop by their location in Wyndhurst.  If not, then check out their website and order some coffee!  These are the companies that drive our economy and we should support them!See you soon Brian!The Muse Coffee Company1509 Enterprise DriveLynchburg, VA 24502Facebook Fan Page – The Muse Coffee & Roastery

Lynchburg College PRSSA Chapter–Student Professionals

As my previous post stated, I was invited to speak to the Lynchburg College PRSSA Chapter about networking.  I went into the classroom knowing the instructor and one of the students and came away with an incredible impression of the 12+ young professionals that came out on a cold and rainy night to listen to an old guy talk :-)These students are adept at building personal relationships face-to-face; they are now working to build their networks online.  Their goals include connecting with other students, potential employers and community leaders.Let’s show them how we can help  build their network and make connections!  The links below will take you to the public profiles on LinkedIn of some of these young professionals.Joe Bartlett– Treasurer of the Lynchburg College PRSSA Chapter and Sports Editor at The Critograph.Lauren Duguay – Vice President of the Lynchburg College PRSSA and Communications Major.Dana Esposito – Vice President Of Class of 2010 at Student Government Association.  Starting to look for jobs in the Washington, D. C. area.Lindsay Fender – President of Lynchburg College PRSSA Chapter; majoring in Communications, Public Relations with an emphasis on journalism.Courtney Garner – Member of the Lynchburg College PRSSA Chapter, Student majoring in Public Relations and Communications.

Lynchburg College PRSSA Chapter

I am honored to have the opportunity to speak with the Lynchburg College Chapter of the Public Relations Student Society of America.We will have a discussion tonight about networking and how college students can be better at expanding their own network.  Points of discussion will include face-to-face networking as well as online and social networking.What tips would you have for these students?  What should they do to expand their personal and professional network?I will let you know how it goes in a follow up post!

Are We Connected?

I believe in the value of connections and in building my network to help others.  If you know me or follow me on social media sites such as Twitter and Facebook, you realize this; if you don’t, we should connect.Networks require care and feeding just like every other relationship. Just because we’ve met once doesn’t give me the right to ask something of you. We must spend time developing the relationship, learning to trust each other and discovering how we can help each other through our respective networks and connections.Here are some of the virtual sites that I use to stay connected to colleagues, associates, partners and friends.  This is not a complete list, but it is where I spend my time.  You can connect with me below or using the Are We Connected Widget to the right. I also encourage you to become a fan of Crafters with Love on Facebook, just select Become a Fan on the box at the right and check us out!What sites or tools do you use? I also spend time developing connections and networks face-to-face.  Do you?

LinkedIn is my professional online appearance to the world; it provides visitors with a summary of who I am and what I do, but it also highlights testimonials and recommendations from colleagues. This is vital in an online social environment where you may deal with people that you never meet face-to-face.  I also used LinkedIn to promote clients and causes that I believe in such as Crafters with Love.  Connect with me on LinkedIn here.

Facebook is a combination of a personal and professional connection tool in my opinion. I have connections from high school on Facebook as well as business connections; I also use this tool to keep those in my network up to date with what I am doing and what I am working on each day. Connect with me on Facebook here.

Twitter is a valuable connection tool that enables more people to learn about you and then connect to you. With 140 characters to talk with a follower,  it teaches you to have brief conversations. This can be useful when you are making initial contact, but also as you further develop these relationships or future business partners.  I use Twitter to connect with people and to promote other peoples businesses and causes. Connect to me on Twitter here.Those are my thoughts; what are your thoughts? How do you connect? How do you maintain the relationships?